WESST/Family Friendly New Mexico: Child Care Business Workforce Essentials

• You will find the following five sessions under this playlist: Healthy Workplaces Act, Lactation and Breastfeeding Laws, Managing Burnout and Mental Wellbeing, Paid Leave Policies, Recruitment and Retention

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Business Foundations & Growth Strategy

• You will find the following 11 sessions under this playlist: Effective Goal Setting for Child Care Entrepreneurs, Going Green for your Business, Sustainable Prices, Strategic Exit Planning, Making the Decision to Expand, Balancing Quality Care and Business Efficiency, Intro to Journey Mapping, Establishing a Code of Conduct, Implementing Ethical Policies, Ethical Entrepreneurship, Crafting a Mission Statement

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Business Operations & Efficiency

• You will find the following 12 sessions under this playlist: Crafting a Simple Maintenance Schedule for Your Home Setting, Optimizing Your Home-based Layout for Professionalism, Understanding Basic Industry Benchmarks, Data Driven Decision Making, Easy Inventory and Supply Management, Record Keeping and Documentation, Mobile Payment Solutions, Smartphone-driven Operations, Time Blocking for Business Efficiency, Simple Scheduling Tools for Efficiency, Standard Operating Procedures (SOPs), Introduction to Creating A Simple Operations Manual ​

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Customer & Parent Relations

• You will find the following eight sessions under this playlist: Adapting Services for Client Needs, Creating and Using a Simple Parent Satisfaction Survey, Handling Customer Complaints and Feedback, Effective Parent Teacher Conferences, Responding to Feedback Proactively, Customer Onboarding, Customer Service Excellence, Communicating Policy Changes to Parents

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​Financial Management

• You will find the following six sessions under this playlist: Avoiding Cash Flow Pitfalls, Managing Cash Flow During Seasonal Fluctuations, Tracking and Reducing Operational Costs, Negotiating Contracts and Agreements, Annual Business Review, Strategies for Handling Late or Missed Payments Politely
   

Leadership & People Skills

• You will find the following 13 sessions under this playlist: Value of Cultural Competency, Training & Development, Self Awareness and Empathy in Leadership, Managing Staff Turnover, Managing Employee Performance, Importance of Delegation, Leading with Emotional Intelligence, Identifying and Developing Internal Talent, Encouraging Innovative Ideas Within Your Team, Effective Staff Meetings, Creating a Positive Work Culture, Building Inclusive Teams, Active Listening and Empathy in Business

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Marketing & Branding

• You will find the following 11 sessions under this playlist: Intro to Reviews and Testimonials, Professional Communication on Social Media, Utilizing Word of Mouth Marketing, Managing Seasonal Marketing Campaigns, Cost Effective Marketing, Building a Brand, Smart Prizing Strategy and Market Position, Social Media for Child Care Businesses, Developing a Unique Value & Sales Proposition, Intro to Pricing Strategies, Identifying Market Gaps & Opportunities

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Networking & Community Building

• You will find the following five sessions under this playlist: Engaging Community Through Events, Building Local Partnerships, Building a Community Around Your Child Care Business, Building a Support Network, Benefits of Networking

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Personal Wellbeing & Professionalism

• You will find the following six sessions under this playlist: Maintaining a Professional Image, Maintaining Professionalism While Working From Home, Setting Boundaries Between Work and Personal Life, Managing Personal and Family Boundaries, Managing Stress as an Entrepreneur, Building Resilience as an Entrepreneur

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Safety, Risk & Compliance

• You will find the following eight sessions under this playlist: Scheduling and Conducting Simple Fire and Emergency Drills, Creating a Safe and Welcoming Environment, Risk Management, Importance of Cybersecurity, Crisis Management, Crisis Communication, Creating Basic Checklists for Quality Control in Child Care Businesses, Business Continuity Planning​